Privacy Policy

Last updated: 29 March 2026

Naivedya ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us through naivedya.store.

1. Information We Collect

When you place an order or contact us, we may collect:

• Full name
• Phone number / WhatsApp number
• Email address (optional)
• Delivery address (street, city, pincode, state)
• Payment transaction details (processed by Razorpay — we do not store card numbers)

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Communicate order updates via WhatsApp or SMS
• Respond to your enquiries and provide customer support
• Send occasional product updates or offers (you can opt out anytime)
• Improve our products and services

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only with:

• Delivery/logistics partners (name, address, phone) to fulfil orders
• Payment gateway (Razorpay) to process transactions securely
• Legal authorities if required by law

4. Payment Security

All online payments are processed through Razorpay, which is PCI-DSS compliant. We do not store, process, or have access to your credit/debit card details. For more information, refer to Razorpay's Privacy Policy.

5. Cookies

Our Website may use minimal cookies for basic functionality (such as cart state). We do not use tracking cookies or third-party analytics at this time.

6. Data Retention

We retain your order information for as long as necessary to fulfil our business obligations, comply with legal requirements, and resolve disputes. You may request deletion of your personal data by contacting us.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications

8. Children's Privacy

Our Website is not intended for children under 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

10. Contact

For privacy-related concerns, contact us at:
Email: info@naivedya.store
WhatsApp: +91 6377448994